Privacy Policy
Big Red Services (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide to us through our mobile app or website. By using our services, you agree to the practices described in this policy.
Types of Information Collected
We collect the following types of personal information:
- Name
- Email address
- Phone number
- Payment information
- Mailing address
- User account details
- Other information you voluntarily provide through forms or communication channels
How Information is Collected
We collect information through:
- Account creation and registration forms
- Purchase and transaction processes
- Customer service interactions
- Website cookies and analytics tools
- Voluntary surveys and feedback submissions
Purpose of Data Collection
The information we collect is used for the following purposes:
- To provide and improve our services
- To process transactions and deliver products or services
- To communicate with customers about updates, promotions, or support
- To enhance user experience through personalized content and recommendations
- To comply with legal and regulatory obligations
Data Security Measures
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure encryption protocols for data transmission
- Restricted access to personal data
- Regular system monitoring and security updates
Data Sharing
We do not share, sell, or rent your personal information with any third parties or affiliates. Your data is only shared when necessary to:
- Complete transactions via trusted payment processors
- Comply with legal requirements or protect against fraud
- Provide essential services through vetted service providers under strict confidentiality agreements
User Rights
You have the following rights regarding your personal information:
- The right to access your data and request a copy
- The right to correct or update your information
- The right to request the deletion of your data, subject to legal or contractual obligations
- The right to opt out of marketing communications To exercise these rights, contact us using the details provided below.
Contact Information
If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at:
- Email: [email protected]
- Phone: (302) 985-5858
SMS Consent
We collect phone numbers for the purpose of SMS communications. These numbers are not shared with third parties or affiliates. By providing your phone number, you consent to receive SMS communications from Big Red Services related to your transactions, inquiries, or promotional updates.
SMS Terms and Conditions
Welcome to Big Red Services LLC. By opting in to receive SMS communications from us, you agree to these Terms of Service. Please read them carefully.
1 – Consent for SMS Communication:
By providing your phone number and opting in to receive SMS communications, you consent to receive text messages from Big Red Services LLC. This includes but is not limited to the types of communications described below.
Information obtained as part of the SMS consent process will be used solely for the purposes outlined in this document and will not be shared with third parties. SMS Opt-In consent and the phone numbers we collect for the purpose of SMS will not be shared with third parties or affiliates in any circumstance.
2 – Types of SMS Communications:
We may send SMS communications in the following contexts:
Customers and Guests
- Order updates (e.g., order confirmations, shipment tracking, delivery notifications).
- Notifications about account activity or relevant services.
- Promotional messages, if separately consented to by the user.
3 – Standard Messaging Disclosures:
- Message Frequency: The number of messages you receive will depend on your engagement with our services and interactions. Messaging frequency may vary.
- Message and Data Rates: Standard message and data rates may apply based on your mobile carrier and plan. Message and data rates may apply.
- Opt in: By providing your phone number and checking the checkbox you are providing us consent and opting into our text messages.
- Opt-Out: You may opt out of receiving SMS communications at any time by texting “STOP”. Once you opt out, you will no longer receive SMS messages from us.
- Help Support: For assistance, text “HELP” or visit hwww.callbigred.com
- Check our Privacy policy here https://callbigred.com/privacy-policy/ and Terms of Service https://callbigred.com/privacy-policy/
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our website, and we encourage you to review it periodically.
